App support
For anything about using Soulty.
- Login, OTP or account issues
- Booking, cancelling or rescheduling a session
- Payments, refunds and failed transactions
- Bugs, crashes or something not working
Need help right now?
If you or someone you know is in danger or thinking about self-harm, please don't wait for an email reply. Call one of these numbers now. Soulty is peer support and is not an emergency service.
How can we help?
Choose the team that matches your question for the fastest response.
General enquiries
Want to know more about Soulty or work with us?
- Questions about how Soulty works
- Feedback and feature suggestions
- Partnerships, colleges and workplaces
- Media and collaboration requests
Report a safety concern
If a Buddy or another person made you feel unsafe or uncomfortable.
- Harassment or inappropriate behaviour
- Requests to move off the app or share personal details
- Fake profiles, spam or misuse of the platform
Privacy and your data
Your rights under the Digital Personal Data Protection Act, 2023.
- Access or correct your personal data
- Withdraw consent or delete your account and data
- Questions about how we handle your information
Legal and law enforcement
For formal legal notices and requests from authorities.
- Legal notices and official correspondence
- Requests from law enforcement agencies
Grievance Officer
If your issue wasn't resolved by our support team, or you want to raise a formal complaint, you can write to our Grievance Officer. This is in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Name
Aakriti Jain
Email
Company
TECKTICK CONSULTANTS PRIVATE LIMITED
Timelines
Acknowledged within 24 hours, resolved within 15 days
Please include your registered mobile number or email, a short description of the issue, and any earlier ticket or email reference so we can help faster.
Send us a message
Not sure which email to use? Fill this in and we'll route it to the right team.
Please don't share passwords, OTPs or card details here. Our team will never ask you for them.
Quick answers
You might find what you need here.
Is Soulty a replacement for therapy?
No. Soulty offers peer support from trained Buddies, not therapy, diagnosis or medical treatment. If you need professional care, we'll help point you to the right resources.
Are my conversations private?
Yes. Your conversations stay confidential and we never sell your data. The only exception is when someone's life may be at risk. Read our Privacy Policy for the full details.
How do I cancel or reschedule a session?
Go to your booked session in the app and choose cancel or reschedule. If you run into trouble, write to support@thesoulty.com.
My payment went through but the session didn't book. What now?
Email support@thesoulty.com with your registered mobile number, the transaction ID and a screenshot if you have one. We'll sort it out or process a refund.
How do I delete my account and data?
You can delete your account from Settings in the app, or write to privacy@thesoulty.com and we'll process your request under the DPDP Act, 2023.
A Buddy made me uncomfortable. What should I do?
End the session, use the Report button in the app, or email abuse@thesoulty.com. Every report is reviewed and your identity is kept confidential.